Refund Policy
Last updated: August 19, 2026
This Refund Policy explains when a refund is available for Services purchased through Safitech Hub, and how to request one. Because most of our Services are provisioned automatically and immediately upon payment, refund eligibility depends on what has already been activated on your account.
| Domain registration | Non-refundable once registered |
| Shared hosting (new order) | Refundable within 7 days if unused |
| Hosting renewal | Non-refundable |
| Setup add-ons (SEO, web app, gateway) | Non-refundable once work has started |
| Duplicate/failed payment | Fully refundable |
1. Hosting Plans
New hosting purchases are eligible for a full refund within 7 days of purchase, provided the account has not been used to host live content, send email, or consume significant server resources. Renewal payments on existing hosting accounts are non-refundable, since the service period begins immediately upon payment.
2. Domain Registrations
Domain names are registered with the relevant registry (e.g. TZNIC for .co.tz, or global registries for .com/.org/.net) within minutes of payment. Once submitted, this registration cannot be reversed, and domain fees are non-refundable — this applies even if you registered the wrong name by mistake. Please double-check your domain name at checkout before completing payment.
3. Add-ons & Custom Work
Add-ons such as Portfolio Design, SEO setup, Payment Gateway integration, and Dynamic Web App development involve manual work from our team. These become non-refundable once work has commenced. If you cancel before work begins, you are entitled to a full refund of the add-on fee.
4. Failed or Duplicate Payments
If your mobile money or card payment was charged more than once for the same order, or charged but the order failed to provision, contact us with your transaction reference and we will issue a full refund to the original payment method within 5–10 business days.
5. Service Outages
If our hosting infrastructure experiences an outage that causes your service to fall below our 99.9% uptime commitment in a given month, you may request a pro-rated service credit for the affected period. Credits are applied to your next invoice and are not issued as cash refunds.
6. How to Request a Refund
To request a refund, contact us with your order number or the email used at checkout:
- WhatsApp: +255 787 280 404
- Email: support@safitech.co.tz
Approved refunds are processed back to your original mobile money account or card within 5–10 business days, depending on your provider's processing time.
